· Keep your login credential confidential
· After purchase of product / completion of payment from website, a customer should get an order confirmation by email.
· We shall ship your order within 2-3 working days after your successful payment, if it is available in stock.
· Aurum regretfully announces that No Exchange or Return Policy applies.
· Prices inclusive of worldwide shipping.
ORDER OF ACCEPTANCE
AND PRICING
Please
note that there are cases when an order cannot be processed for various
reasons. The Site reserves the right to refuse or cancel any order for any
reason at any given time. You may be asked to provide additional verifications
or information, including but not limited to phone number and address before we
accept the order.
ORDER CANCELLATION POLICY :
You
may cancel your order placed within six hours from the time it is placed but a
15 % processing fee will apply to the order value in order to cover our admin
costs towards the same. The 15 % shall be be deducted from the net amount
received after card charges and exchange charges from our local bank. In case
you wished to cancel after the 6 hours, a shipping fee per item of BD 35 /- in
each direction will be charged in order to recover shipping charges in addition
to the 15 % processing fee of total order value and you shall be refunded
accordingly, but this is on the basis that the package has not been opened from
your end. In case it was , then we reserve the right to cancel your request of
refund. The period for the same might take 5 to 15 working days to be
concluded.
In
case more than 48 hours have passed since placing your order, a refund
unfortunately is not possible in all cases.
The
Site may not be used to order items in bulk for resale.
We
are determined to provide the most accurate information on the Site to our
users (weight, volume,colour, price, etc); however, errors may still occur,
such as cases when the price of an item is not displayed correctly on the
website. As such, we reserve the right to refuse or cancel any order. In the
event that an item is mispriced, we may, at our own discretion, either contact
you for instructions or cancel your order and notify you of such cancellation.
We shall have the right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged.
For further information, contact our customer service team via [email protected] or call us at (+973) 77057779 to initiate the process.